These terms and conditions herewith referred to, are consistent with the laws and standards of the above-mentioned countries in which we operate our tour services.
The information, descriptions, narrations, accommodation details and security details have been given in good faith. We have taken reasonable care to ensure accuracy. We are not held liable for any errors or omissions resulting from circumstances beyond our control.
As a Safari Tour Operator we are in control of things like our driver-guide – the activities and lodges where you will be staying, however we do not control roads, newly broken bridges, the weather, and the attitude of employees at accommodations. Your Tour-Guide is the one who makes the Safari happen on the ground. Read our Terms and Conditions for Peace of mind.
Please take a moment and read the terms and conditions of Lifetime Experience Safaris services. Confirming a safari with Lifetime Experience Safaris assumes that you have read, fully understand and accept the terms and conditions described below.
In these terms and conditions, “you”, “the client”, “Customer” refer to the all the persons named in the booking (including anyone who is added or substituted at a later date) whereas “we”, “LES”, “The Company”, and “us” means Lifetime Experience Safaris. These terms are amended from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid.
You must be at least 18 years of age to make a tour booking, agree to provide full, complete and accurate information to Lifetime Experience Safaris. By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying Lifetime Experience Safaris or your travel agent if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and that we will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Whereas the standard minimum age for minors travelling on any Tour is 12 years old the company shall make an extra effort to accommodate all minors irrespective of their age provided there is an adult to accompany them. All bookings with a minor are subject to review and approval by the Tour Operator. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. The Tour Operator will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals. Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. The Tour Operator does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).
When booking your safari trip direct with Lifetime Experience Safaris (LES) or with your travel agent, please be sure to point at an itinerary from our website or have a specialized itinerary / travel plan of some sort, intended date for arrival and departure, number of participants, sleeping arrangements and flight details, if known. This ensures that all arrangements are made to your complete satisfaction.
There is no minimum fixed percentage of deposit set for you to confirm a tour as this should entirely depend on the cost and the activities included in safari agenda. Any down payments required should be communicated by the LES manager. Some Tour operators ask for any amount between 30 to 50% of the tour cost but sometimes there are trips where the cost of permits and/or country airplane tickets is even more than 80% of the overall tour cost with nearly everything having to be fully paid well ahead of time – while other tours may require no permits or local flights hence very little or probably no deposit may be necessary to confirm your safari tour booking. If you are booking a tour that is scheduled at least 16 weeks away, your minimum deposit should be able to cover the cost of gorilla and/or chimpanzee permits or even country airplane tickets if appropriate. Some safari lodges may ask for a fraction of the room cost to confirm your booking but this should be in the covered in the deposit required by LES bookings manager.
The full amount owed by the client to LES shall be payable not less than two weeks prior to the commencement date of the Safari. Cash payment is acceptable on arrival at manager approval.
On issuance of an e-mail confirmation of your payment or a LES official receipt, your booking is confirmed and a contract exists as per the agreed safari itinerary. Reservations made within thirty days of departure require the total amount due to be paid at the time of confirmation and if there is not deposit required, this shall be communicated by the manager.
For safaris that include Gorilla and/or Chimpanzee trekking scheduled in the peak season months of the year, advance bookings of at least twelve weeks are strongly recommended. Cancellations may allow for shorter term bookings, but it is strongly advised to book well ahead of time if specific dates are needed. Children under fifteen are not allowed to trek the gorillas.
All bookings are subject to availability. Please note that since the price increment of Rwanda Gorilla Permits to US$ 1500 @, Uganda Gorilla permits have become a scarce commodity during peak seasons of the year. The reason we suggest you book well ahead of the time. Please see below permits’ costs in Uganda and Rwanda.
Ugandan Gorilla permit cost = US$600, Rwanda Gorilla permit = $1500 in Rwanda, Uganda Gorilla Habituation Experience; USD1500, Kibale Chimps Habituation Experience (CHEX) = USD220, Uganda Chimpanzee permit = $150, Rwanda Chimpanzee permit = $100 – Note that Rwanda Chimps are semi habituated.
All prices are quoted in US Dollars and that’s what we pay for most of the costs related to your safari. As such, the US$ is the preferred currency of payment. Euros (€) or UK pound sterling (£) cash payments are acceptable on arrival in Uganda collected by our agent who will meet you at your Kampala/Entebbe Lodging or you coming to our office in Kampala. Local currency shall be accepted at the current/prevailing dollar buying rate.
Payments to Lifetime Experience Safaris can be made by bank transfer to our Barclay Account in Uganda. Transfer costs are to be paid by the client(s). Account information shall be published on our website or even be sent out to any customer wanting to pay.
Payments with credit or debit card can be made online via our website using the PesaPal Service for which you are required to pay a 3.5% service charge or in Uganda using Barclay Merchant Services at our office or coming to your Kampala or Entebbe lodging. This option takes Visa, MasterCard and Amex.
Final Payment for your Safari or any Services offered by Lifetime Experience Safaris.
Payment of the remaining balance of the price for any services booked is due 14 days before the departure date. If full payment is not received by the applicable due date, the company reserves the right to treat the booking as cancelled. Any payment plans different from the ones outlined here are subject to booking manager approval.
A gorilla permit guarantees you will track gorillas but does not guarantee that the gorillas be in plain sight, sitting and waiting for you. Pre-tracking briefings will be given by Park Rangers and rules and regulations must be strictly adhered to. We bear no responsibility for individuals rejected or terminated early from tracking by Park Authorities. Please see Gorilla tacking rules and regulations.
The price we quote include transportation in a 4WD safari vehicle with fuel and a dedicated English speaking driver/guide), accommodations, meals, park entrance fees and activity fees associated with your itinerary, boat trips, Gorilla and chimps permits where appropriate, driver allowances, two pieces of luggage per person plus carry on.
Unless otherwise stated, tour prices quoted are not inclusive of the lodging night(s) before or/and after the safari.
The Client is directly responsible for: airplane tickets to/from Uganda or Rwanda, visa fees if applicable, airport transfers, meals and accommodations in Kampala, transportation in and around Kampala, additional activities not included in the itinerary, refreshments and beverages (between meal snacks, alcohol, other refreshments), personal items (porterage, telephone calls and souvenirs), tips and gratuities. Coffee and tea are usually available with meals in upcountry properties and drinking water that may be provided. It is advisable to always check what is included in menu prices. We shall provide drinking water or all drives.
Refunds are given on written cancellations within sixty days prior to commencement. Refunds are calculated after deduction of cancellation fees levied by hotels, lodges and banks. Terms differ with providers but generally there is a 50% charge on cancellations with 14-28 days, 75% charge with 3-7 days, and no refund for cancellations of forty-eight hours or less.
LES reserves the right to deduct all expenses incurred from any advance payments made. There will be no refund on utilized services once the tour has commenced. Please note that Gorilla permits are practically non-refundable (even when there is a refund policy by UWA) but are transferable under some circumstances.
While every effort will be made by LES, to ensure all bookings and arrangements are completed to the client’s full satisfaction, LES cannot accept liability for any injury, damage or delay caused directly by hotels, restaurants, transport carriers or any other service agency or company with whom bookings have been made.
Gorilla, Chimpanzee, Golden Monkey Permits’ refund also depend on our ability to resell them to another tour operator for the dates on them. We have a service charge in case that we need to resell the permits.
LES reserves the right to alter any route or arrangement or to cancel the operation of any scheduled tour should political or environmental conditions necessitate. The company also reserves the right to book another lodge but of the same grade and in the same area should the requested lodge at the time of booking the tour be full or unavailable.
We shall do our best and try to accommodate any reasonable changes the client wishes to make to the Safari. Alterations and amendment requests should be made with the company and not with end suppliers.
Whereas the client reserves the right to invite other members to join their private tour, this is subject to our consideration or advice. We reserve the right to accept or decline any other member(s) wanting to join a confirmed tour based on available circumstances which must be communicated to the customer by the LES manager.
Should you fail to join a tour by the required departure time or leave prior to its completion, we’ll do our best to accommodate the changes where possible BUT bear no responsibility of any additional transportation, accommodation or any other service to such individual(s). If the client wishes to increase or decrease the number of persons participating in the event, this may be done up to four weeks prior to the date upon which your event is due to start without additional charge. The safari cost per person will be reviewed and adjusted in that order.
No refunds will be made for client failure to attend or complete a booked tour with no prior notice in writing.
Safari Price increases may occur due to any increase in; Flying Safari Tariffs, fuel costs, game reserve fees, or substantial fluctuation of exchange rates, Lodging Price Increases, new Taxes. The company reserves the right to modify the fare and add a surcharge and the client shall be informed about the changes. Should any clients refuse to accept and pay such surcharge, the company reserves the right to cancel the tour and retain full payment.
You acknowledge that the nature of adventure travel requires flexibility and acknowledges that LES will permit reasonable alterations to services or itineraries. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of the Tour Operator (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of LES, including your removal from a Tour because of your negligence or breach of these Terms.
It is regrettable that we cannot bear liability or compensate where the performance or proper performance of our obligations is hampered or affected by any event which we or our supplier of the service(s) in question could not, even with all due care, foresee or avoid. Events such as war or threat of war, civil strife riots, unexpected government actions including legislations, ordinances and decrees; terrorism, industrial disputes, extreme weather conditions, natural or nuclear disaster, epidemics fire, road closures, pilferage, quarantines, dangers incident to sea, land and air travel, and other similar incidents beyond our control.
Some of the services we offer are acquired from independent suppliers who may not be within our control. Services such as hotel accommodations, restaurant services, transportation, medical evacuation services etc. are supplied by other service providers. Thus we are not liable for any death, property damage, loss or personal injury resulting from acts or omissions accruing from such independent suppliers who are not within our control.
We reserve the right to make changes in pricing of an itinerary or service in response to economic changes (depreciation or appreciation of the local currency against the Dollar) as the case may be at any time. We also reserve the right to refuse or fail to retain any member or person in a tour team if his / her presence may jeopardize the security or proper enjoyment of a holiday in question and to pass on to the tour members any loss or expenditure resulting from delays or events beyond our control.
Some of the activities we offer in addition to the agreed upon itinerary are optional. Some activities carry with them an inherent risk of personal injury. In such circumstances we don’t guarantee your personal safety. If you choose to engage in optional activities, you do it at your own risk. We merely Endeavour to minimize the risks involved.
In the event you are unable to travel due to unexpected circumstances, we may transfer your booking to another party provided the arrangements remain the same, and provided that suppliers (airlines, hotels, etc.) are all ready to accept the transfer. Gorilla permits are transferable only in a few instances and this should not be expected.
The mode of transport utilized will be dependent on the number of clients, route taken and/or the specifications of the chosen itinerary. All vehicles will be properly maintained and in good working order with full registration and licenses appropriate displayed.
Most safaris use 4WD minibuses (up to nine passengers) with pop-up tops and seven window seats for game viewing. Small group safaris (three or less) can be executed in 4WD station wagons. We also use 4WD long chassis land cruisers. Group of twelve and more people who would like to travel in one vehicle are offered 25-29 seat coasters that have about 16 window seats. Overland trucks and 14 seater minibuses are available on request.
VIP visitors can request luxury 4WD station wagons, 7 seat minibuses and limousines.
Fully trained and experienced English speaking driver/guides will accompany every safari car hire.
We are not tied to any lodging facility and will suggest based on your budgetary advise but would allow you to choose the accommodations that your preference. Our prices are based on two people sharing either twin/double occupancy bed rooms or tents with private bathrooms. Single must be communicated by the client before confirming the tour and be advised of the likely supplemental fee. Our prices provide full board accommodations while on Safari-except in instances where it is outlined in the itinerary and agreed on by you.
Travel Insurance/Personal Injury:
You are advised to buy travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency. LES can arrange this for you if requested at the time of booking. Clients participation in any activities during your visit will be at the clients own risk and LES cannot accept any liability for injury or accident.
It is client’s responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with LES as set out on your itinerary or travel plan. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by LES that is a direct result of your failure to secure or be in possession of proper travel documentation.
Every effort is made to ensure you receive relevant travel information and advice – its however not our responsibility to provide advice on travel documents and make no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that we are not responsible for any errors or omissions in this information.
Bookings made with LES client certification is assumed that all members of the travel party are in good health and have no specific medical or dietary requirements. LES cannot assume liability for any medical care or special dietary requirements. All clients must be fully responsible for their own fully international medical insurance coverage with evacuation. Clients are responsible for any specific medications they might need.
Lifetime Experience Safaris makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors.
We shall make every reasonable effort to ensure that every portion of your planned itinerary is followed by us as described and agreed to by you with the best standard possible.
Our employees, agents, suppliers, and sub-contractors exercise due care in carrying out our obligations under the contract. We accept responsibility for what our employees, agents, suppliers, and sub-contractors do or do not do (provided they were at the time carrying out work authorized by us). If any part of your Safari activity is not provided for we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions.
Although the LES takes all reasonable care in selecting Third Party Suppliers, this acceptance of responsibility is subject to the clause relating to “Force Majeure” above and these Terms and Conditions generally. Our maximum liability in respect of complaints (except where death, personal injury or illness results, or where claims relate to loss or damage to possessions or luggage, which are dealt with below) is limited to an amount equal to the cost paid by or on behalf of the person affected for the relevant services such as a missed game drive, boat safari, etc.
We will take all due care to prevent your death, injury or illness is caused by the animal or insect life of the destinations. It is your responsibility to take proper medical and practical precautions in this regard and your attention is drawn to the section in the Travel information relating to Health. Medical advice should be sought well before traveling. Subject to these Terms and Conditions, we accept responsibility should you or any of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors (provided they were at the time carrying out work authorized by us) except in the following situations.
We will not be liable where any failure to perform or improper performance was due to:
1.The acts or omissions of a third party not connected with the provision of the Safari under the contract and which were unforeseeable or unavoidable.
2.An event which we or the supplier of the relevant services could not have foreseen or avoided even with all due care. Any claim must be notified to us in accordance with the complaints procedure set out above. Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to us and our insurers any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required.
LES reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied. All claims are subject to the jurisdiction of the courts of Uganda.
Finally, whilst every effort is taken, The Copany cannot be held responsible for loss or damage to baggage. Please guard your valuables and maintain vigilance while on safari in Uganda as you would elsewhere.
Contrary to Western style terms and conditions, most services in Uganda are paid for by cash prior to departure. Local conditions make cash refunds problematic if inconsistencies are not solved on site.
Please let the driver/guide know immediately if you are inconvenienced in any manner during your trip. Many issues can be resolved either by the driver/guide or by the head office. A senior member of staff is on call 24 hours a day to help resolve issues that may arise.
If the client has an unresolved complaint, a written statement with details should be delivered to the Executive Director of LES not later than 21 days following completion of the trip. This gives us sufficient time to investigate the matter and respond appropriately. Failure to lodge in your complaint within the time limit holds us not liable.
Clients with special requests must specify such requests to the company at the time of booking the tour. Whilst the company will always endeavor to accommodate such requests, it does not guarantee that it will always be possible.
Clients with special requests must specify such requests to the company at the time of booking the tour. The Company will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way.
All food allergies and dietary restrictions must be disclosed at the time of booking. Whilst the company will always endeavor to accommodate such requests, it does not guarantee that it will always be possible. Any special requests or requirements do not form part of these Terms or the contract between you and the company and we are not liable for any failure to accommodate or fulfil such requests.
When it comes to game viewing, please be advised there are no guarantees. It is a privilege to see animals in their natural habitat. Take only a photograph; leave only a footprint.
Children under 12 are not allowed to track chimpanzees.
The Contract and these Terms of Service are subject to the laws the Republic of Uganda and you submit to the exclusive jurisdiction of the courts located in Uganda, East Africa for the resolution of any dispute under these Terms or concerning any Tour, product or service.
Though we have terms of service and legal language our aim is to create a memorable time in Uganda and Rwanda on Safari and we normally succeed at that in a mutually satisfying manner.