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Uganda Wildlife Authority Gorilla Tracking (Trekking) Booking Procedure and Cancellation Guidelines

Gorilla tracking (trekking) booking procedure and cancellation guidelines
Things you need to know before buying the Africa - Uganda Gorilla Tracking (Trekking) Permit

Gorilla tracking is a very captivating activity; it involves walking in the wilderness in search of these great apes. It can be a changeling activity, therefore ensure physical fitness. Eight people are permitted per group per day and a total of 96 people is taken in Bwindi, while eight (8) people are allowed for Mgahinga. We have 12 groups for viewing. There are 12 habituated gorilla group families in Bwindi Impenetrable National Park, Rushegura, Nkuringo, and one (Nyakagezi) in Mgahinga Gorilla National Park.

Gorilla Permits Booking Procedure as Provided by the UWA

1. Booking Office

  • Booking for all gorilla permits in Bwindi and Mgahinga is done at UWA Headquarters in Kampala. All gorilla tracking (trekking) permits bought else where have to be confirmed by the UWA For permit fee information please check on the tariffs section.

2. Long Term (Two Years in Advance) Booking Allocations

  • Advance booking shall be allowed up to two years as long as a deposit of 30% is made and the balance shall be paid 91 days to the tracking date. Late top up of 70% is not permitted but may be considered 7 days, and will attract a Surcharge of 20% beyond which deposit is forfeited without refund.

  • Each tour operator (AUTO) shall book up to only 20 permits for that particular month on the day the booking opens, which is the first working day (Monday to Friday) of the month.

3. Short time booking (three months in advance)

  • Individual trackers can buy from Uganda Wildlife Authority not more than 2 permits for the month. There is no guarantee, which dates or how many per day will be available. Booking can be done on the day the booking opens, which is the first working day of the month.

4. Permit Limits

  • Permits not sold on the day the booking opens will be open for sale the following day with no limits on the number each tour operator would buy.

6. Refunds/Cancellation Guidelines

  • UWA shall refund 50% tracking fee, if the visitor fails to track due to illness, this will be at recommendation of the Warden in Charge and this clause only applies to visitors who have already tracked BINP or MGNP.

  • Visitors who fail to track the gorillas (MGNP) as a result of their movement to the neighboring country shall receive a full refund on their permits. However, those who would have tracked the whole day and failed to view the gorillas for one reason or another will be refunded 75% of the tracking fee. All refunds shall be effected through the Reservation Office at UWA Headquarters in Kampala.

· UWA will retain the following percentages upon cancellations;

0 - 8 days to tracking date - no refund
9 - 45 days to tracking date - 75% (25% refund to client)
46-90 days to tracking date - 50%
91 days and above to tracking date - 25% (75% refund to client)

7. Any refund to be made on the 30% deposit shall be at the value of the permit.

8. Permits must be sold at face value, whoever sells at higher value will be penalized.

9. Primary sale of permits by individuals or tour companies anywhere is illegal. All permits MUST be sold by Uganda Wildlife Authority only.

10. Payment for gorilla permits must be made directly to Uganda Wildlife

11. Reschedules of Permit Reservations

Reschedules of Permit reservations are not permitted, except if it is more than 91 days to tracking date and is within seven (7) days of rescheduled date.

This will attract a reschedule fee of 20%. Any other charges of the date will be considered as a cancellation and a re-booking. A cancellation policy will therefore apply and re-booking a new date at the full cost of a permit.

12. Payment Terms:

The acceptable payment methods are:

Note: US 100 $ bills should be 2006 & above

  • Bank Transfers (net of the bank charges)

  • Traveler's Cheques (Present receipt of purchase at point of sale & 1% charge)

13. Time Limit

The tracking time is limited from 8:30 a.m. to 7:00 p.m. All visitors are expected back at the campground by 7:00 p.m.

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