Lifetime Experience Safaris Data Protection and Privacy Policy

Your Information is Secure with Us

1. Introduction

At Lifetime Experience Safaris (“we”, “us”, or “our”), we are dedicated to protecting your privacy. This Data Protection and Privacy Policy outlines our practices regarding collecting, using, disclosing, and protecting your personal information when you interact with our website and services. We conduct our business in compliance with the Data Protection and Privacy Act, 2019 of Uganda and other applicable laws.

2. Information We Collect

We only collect personal information when you contact us regarding a primate or wildlife safari in Uganda or Rwanda. This information may include:

• Personal Information: Your name, address, email address, telephone number, and passport details necessary for obtaining travel permits.
• Payment Information: Your payment details are processed securely through PesaPal, without being stored on our servers.

3. How We Use Your Information

Your personal information is used in the following ways:

• To respond to your inquiries and fulfill your requests for our safari services.
• To make reservations at lodges, providing only your name under the booking made by Lifetime Experience Safaris.
• To manage and secure necessary permits using limited required information.
• For internal purposes such as data analysis and website optimization through Google Analytics, which collects anonymized data.

4. Disclosure of Your Information

Your data is not shared with third parties, except:

• As necessary for booking lodges and obtaining access permits, such as gorilla and chimpanzee trekking passes, where only essential information is shared.
• When required by law, in which case we will make every effort to notify you in advance.

5. Data Security

We prioritize the security of your personal and financial data. Our website does not process credit card information directly; this is handled through PesaPal’s secure platform. We have implemented robust physical, electronic, and managerial procedures to prevent unauthorized access and maintain data security.

6. Data Retention

We retain your personal data only as long as necessary for the specific purposes for which it is collected and in accordance with legal, accounting, or reporting requirements.

7. Your Rights

Under the Data Protection and Privacy Act 2019, you have the right to access and correct your personal data, request its deletion when no longer necessary, and object to certain ways of processing your information.

8. Changes to Our Privacy Policy

Any changes to our privacy practices will be reflected in this policy and will apply to information collected under the then-current notice. We will notify you of any significant changes to our practices.

9. Contact Us

If you have any questions or concerns about our Data Protection and Privacy Policy or data handling practices, please contact us via email at info@lifetimesafaris.com or call us at +256777201697.

10. Effective Date

This policy is effective as of April 1, 2023.

Here are some useful links that you may find helpful to check out: